01
Medication questions
Use the approved clinical channel and request routine refills before running out.
Patients / Welcome Guide
Know what to expect before your first Icare visit.
The welcome guide brings the key steps, contact information, visit preparation, medication guidance, privacy information, and urgent-help instructions into one easy place.
Before the visit
Prepare the information your clinician may need.
Appointment length, frequency, forms, and preparation can vary by service. The team will tell you what applies when scheduling.
- 01
Photo ID and insurance card
- 02
Current medicines, doses, allergies, vitamins, and supplements
- 03
Pharmacy name and location
- 04
Recent hospital, laboratory, imaging, or specialist records when available
- 05
Guardianship or legal documents when applicable
- 06
Questions and the main goals for the visit
During and after care
Treatment planning should be understandable.
The clinician reviews the concern, relevant history, medicines, safety, functioning, and goals. Recommended next steps may include follow-up, testing, therapy, medication, recovery care, care coordination, or an outside referral.
02
Insurance questions
Verification does not guarantee payment; final responsibility depends on the plan and services.
03
Privacy & records
Use the approved records and communication pathways for protected information.
Learn more →04
Urgent help
Know when to call Icare, 988, 911, or go to an emergency department.
Learn more →