01
Hospitals & facilities
Emergency departments, hospitals, psychiatric facilities, and step-down programs.
Professional Referrals
A clear referral path for patients who need connected care.
Icare accepts referral inquiries from healthcare professionals and qualified community partners. The referral process helps identify the requested service, provide information needed for review, and connect the patient with an appropriate next step.
Who may refer
Built for transitions across healthcare and community settings.
02
Clinical practices
Primary care, specialty care, behavioral-health, and substance-use professionals.
03
Care teams
Social workers, case managers, discharge planners, and care coordinators.
04
Community partners
Qualified recovery, legal, social-service, and community organizations.
Information to include
Send enough information for appropriate review.
Use an approved secure workflow or fax relevant referral information to 702-843-0810. Do not send protected health information through a general marketing contact form.
- 01
Referral source, organization, role, phone, and secure return contact
- 02
Patient demographics and best contact information
- 03
Requested Icare service
- 04
Reason for referral and current urgency
- 05
Insurance information
- 06
Relevant diagnoses, medicines, and discharge details
- 07
Records and authorization or attestation as appropriate
After referral
The next step depends on fit, eligibility, and level of care.
- 01
Icare reviews the referral information.
- 02
The team determines whether an Icare outpatient service may be appropriate.
- 03
The patient or referral source is contacted according to clinic policy.
- 04
Needs outside Icare’s level of care are redirected to a more appropriate setting.