Respect, information, privacy, and participation in care.
Patients should understand their rights, how they can participate in treatment, and the responsibilities that help support a safe and respectful care environment.
Care should be respectful and understandable.
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Respectful, nondiscriminatory, culturally responsive care
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Information about diagnosis, options, risks, benefits, and alternatives as appropriate
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Participation in treatment planning and the right to ask questions
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Privacy and confidentiality rights
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Access and amendment processes as applicable
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Information about fees, billing, and insurance responsibilities
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The ability to raise concerns without retaliation
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Language and accessibility assistance
A safe care relationship is a shared effort.
- 01
Provide accurate and complete information
- 02
Ask questions when information is unclear
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Treat staff, other patients, and the care environment respectfully
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Follow safety rules
- 05
Keep appointments or provide notice when unable to attend
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Understand insurance and financial obligations
- 07
Participate in the agreed treatment and follow-up plan